Call Handling

For Vymo to be an effective Sales assistant, all sales calls need to be tagged to leads/partner. Call handling provides the basis for effective & meaningful predictions. The communication between a sales rep and client is used to suggest contextual actions. This is a core Vymo capability and is foundational to the advanced communication analytics coming in future releases.
Vymo auto-detects lead/partner-related calls (incoming, outgoing, missed calls) from the phone dialer & ensures that no customer-representative communication is lost. In cases where the call didn’t go through, Vymo guides the user to set reminders and avoid missed opportunities.

Primary Use case

Every call is a signal for the app to find next best action for the agent. For example:

  • Incoming/Outgoing calls- You will be triggered to update status after the call based on the call sentiment(Good or Bad Call)
  • Missed calls- Prompts you to set a reminder for call back or send a message right away to decide on next step

Call Handling in Vymo:

  1. Improves Agent efficiency
  2. Eliminates administrative activity management tasks

FAQs

How are missed calls handled?

For missed calls app sends a notification/pop-up mentioning next possible actions which are following in “Missed calls” case

  • Send a text
  • Schedule a reminder
  • Call back

How are unanswered calls handled?

For unanswered calls app sends a notification/pop-up mentioning next possible actions which are following in “Unanswered calls” case

  • Send a text
  • Schedule a reminder
  • Call back

How are repeat calls handled?

In case of repeat calls Vymo shows the number of times a particular number was dialed or calls received from a particular number.

Does call handling work when the app is offline?

Call handling doesn’t work offline. But in case of call was made from Vymo list of details then Vymo shows call handling popups. Also in case of offline state user will not get an actionable popup(Good/bad) but interactions(number of calls, duration) will be logged in history/engagement of the lead/partner.

Are all calls logged?

No, Vymo only logs call attached to Vymo objects(partners, leads, customer). Vymo scans every incoming/outgoing/missed calls but logs only the ones with the connected Vymo object. Any personal calls made to non-Vymo objects are not logged.

Does Vymo record calls? Will the recordings be shared with my manager/organization?

No, Vymo does not record any calls and nor are call details shared with your manager/organization.

How does this feature work in Android Vs. iOS ? Is there any difference in the functioning?

This feature is only available for Android. iOS does not support call tracking & intervention.

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