19 Jul Geo Coverage Heatmap
We have introduced a new feature to report Geo coverage of a team using Heatmaps. This enables customers to see the territory coverage by aggregating location of agent & teams. This report is available under the Geo dashboard via the Coverage radio button.
The following parameters are used to determine geo coverage:
- Organisational hierarchy of individual user and/or selected user with their direct reports
- Time period: which is defaulted to 1 day and can go up to a maximum of 7 days
- Showing Home & Work location pinned by the agent
Show pinned locations
If the customer has enabled home & work location tagging for agents, those locations will show up in the Map. This will enable the user to identify agent geo coverage and compare that to agent’s home & work location.
Additional locations tagged by the user using location pinning can be enabled via configuration on a per client, by default only the Home and Work locations are enabled.
Below is a sample heatmap view