Managing Orphan Customer Care

Managing agent attrition effectively is most important to ensure renewals. Vymo can access exiting agent’s customer list and dynamically allocate most relevant new agents based on rules. Vymo can then intelligently auto-schedule activities to ensure a seamless transition for the customer. Vymo even re-assigns agents based on customer sentiment. This helps improve persistency ratios and drive renewal revenue.

Features

Outcomes

Increase in Orphan renewal percentage

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